I know we've jumped all over the place but I want to distill some final thoughts Put the user first Seamless is a food delivery service that’s incredibly popular on the East Coast. In 2013, they...
The final empathy area I want to discuss is process and tooling. Who are we doing this for and what tools we're using to develop Who? # There are three groups of people we should empathize with:...
Accessibility is like dirty laundry we all know we should worry about it but we never do until we have no choice (and I'm the first one to admit that I suck at being proactive about addressing...
Another thing to do when looking at what our users do on our site is to see where they come from and what device they are browsing with. I used to not care as much about where users were coming from...
Figures 6 and 7, sideways writing modes, will not work on Chrome. If you want to see what they look like, try viewing the page in Firefox. People who I deeply admire and whose work I respect have been...
Before we jump into the mechanics of displaying content in languages other than English on the web, we need to take a little detour and speak about character encodings, character sets, code points,...
Walk a mile in their shoe is more than a platitude. I have to admit I'm the first one who some times takes for granted that the page will load in x seconds because that's how long it takes for the...
Empathy – the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having...
I've dabbled in working with Docker ever since it first became available for the Mac as Boot2Docker but I never actually did anything with it. Not too long ago I started working with the idea of...
I'm not a fan of doing this but there are use cases when we need to retrieve an image from the network and place it in the page. One case that comes to mind is the need to retrieve generated images...